Customer Success Manager
As a Customer Success Manager, you will be the primary advocate for our customers, helping them to adopt our platform and achieve their desired outcomes. You will be a trusted advisor, providing guidance, support, and best practices to ensure their success.
Gross annual compensation range: $90,000–$115,000 (depending on experience, with guaranteed annual salary reviews)
About Us
We’re a global team of 100+ passionate professionals working remotely from 40+ countries. We value flexibility and autonomy—you can work from your home office, a co-working space in Berlin, or a beachside café in Bali. A few times a year, we gather in inspiring locations around the world for meaningful team retreats.
About You
You are a people person with a technical aptitude and a passion for helping others succeed. You are a great listener and a problem-solver at heart. You are proactive, organized, and thrive in a fast-paced, customer-focused environment.
We’d love to hear from you if you have:
- 3+ years of experience in a customer-facing role, such as Customer Success, Account Management, or Technical Support
- Experience working with a technical product or in the developer tools space
- Excellent communication and interpersonal skills
- A proven ability to build strong relationships with customers
- Strong problem-solving skills and the ability to think on your feet
- A desire to learn and a passion for technology
Responsibilities
- Manage a portfolio of customer accounts and build strong, long-term relationships
- Proactively engage with customers to understand their needs and help them achieve their goals
- Provide training and support to help customers get the most out of our platform
- Identify and escalate customer issues to the appropriate teams
- Advocate for customers and provide feedback to the product and engineering teams
- Develop and share best practices to help customers be more successful
Benefits
Time off isn’t just about rest—it’s an opportunity to reset, grow, and refocus. Here’s what we offer:
- 24 paid days off per year + your local public holidays
- Company-sponsored retreats (fully covered travel & lodging)
- Laptop and a $2,500 home office setup budget
- $2,000/year wellness & mental health allowance
- Co-working space or internet reimbursement
- Paid sabbaticals after 4 years of tenure
- Flexible schedule—design your workday around your life
If you are passionate about helping customers succeed and want to be part of a dynamic and growing team, we encourage you to apply.